Course Description

Course Overview

Course Name: Patient Relations Associate (PRA)
Course Type: Certificate Program
Duration: 6 Months
Mode: Classroom + Practical Training

The Patient Relations Associate (PRA) course is a specialized program designed to train individuals in patient handling, hospital coordination, and healthcare communication. This role is essential in ensuring smooth interaction between patients, doctors, and hospital departments.

At DHCI, the PRA program focuses on communication skills, hospital operations, and professional behavior, preparing students to manage patient experiences efficiently in healthcare environments.

Eligibility Criteria

To enroll in the PRA course, candidates must meet the following requirements:

• Must have passed 10+2 (any stream) from a recognized board
• Good communication and interpersonal skills (preferred)
• Minimum Age: 17 years
• Open for both male and female candidates

Course Description

The Patient Relations Associate course at DHCI is designed to develop strong skills in patient interaction, hospital coordination, and service management. The curriculum includes:

• Introduction to Hospital Operations
• Patient Handling & Communication Skills
• Front Office & Reception Management
• Appointment Scheduling & Coordination
• Handling Patient Queries & Complaints
• Medical Terminology Basics
• Hospital Ethics & Professional Conduct

Students are trained through role plays, practical sessions, and real-life scenarios, enabling them to confidently manage patient interactions in healthcare settings.

Course Highlights

✔ Job-oriented program focused on healthcare administration

✔ Strong emphasis on communication and interpersonal skills

✔ Practical training through real-life hospital scenarios

✔ Industry-relevant curriculum

✔ Ideal for non-medical and medical background students

✔ Quick entry into hospital administration roles

✔ Enhances confidence and professional personality

Career Opportunities

After completing the PRA course, students can work in:

Healthcare Roles

• Patient Relations Associate
• Front Office Executive
• Hospital Receptionist
• Patient Coordinator
• Customer Care Executive (Healthcare)

Workplaces

• Hospitals & Clinics
• Diagnostic Centers
• Healthcare Organizations
• Corporate Hospitals
• Medical Service Centers

Why Choose DHCI for PRA?

✔ Industry-Focused Training Approach

✔ Experienced Trainers & Mentors

✔ Practical Learning with Role-Based Training

✔ Focus on Communication & Personality Development

✔ Placement Assistance & Career Support

✔ Affordable & Short-Term Course

✔ Professional & Supportive Environment

Practical Training & Skill Development

At DHCI, students are trained through:

• Role plays and communication exercises
• Front office and coordination practice
• Real-world hospital interaction scenarios
• Personality development sessions

This ensures students become confident, professional, and job-ready healthcare coordinators.

Start Your Career in Healthcare Management

Be the Face of Patient Care & Hospital Experience